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Introducing Service Desk

Entrust your field service operations to Zitko.

What is Service Desk?

Our clients often tell us how challenging it is to manage an efficient field service operation that lives up to customer expectations, as well as the company’s name.

By definition, you have to maintain sufficient staff to cope with fluctuating demand and emergency call-outs, across the entire geographic area in which you have customers.

It can quickly eat up your management time when you could be making sales. And it can easily eat into your profits.

Many companies use contractors to complement their permanent workforce, but this doesn’t avoid the endless ringing around or timesheet, expense and invoice paperwork.

Challenges that are now compounded by IR35 putting the spotlight on contractors whom HMRC believes should be permanently employed.

We’ve Got You Covered

If you want an easier, more profitable life, take a look at our outsourcing solution, Service Desk.

You can outsource all or part of your field service operations to our Contracts team and they’ll take care of everything, from answering customers’ call-outs to deploying engineers.

Everything is seamless. We answer calls in your name and the contractors we deploy are thoroughly interviewed and referenced before we take them on.

The solution is especially useful if you’re growing into new regions or countries, want to complement your permanent workforce or would simply like to reduce your admin workload.

And the model’s proven. For the past three years we’ve been providing the British field service network for Irish Fire & Security firm TDS.

Read the case study here.

Agreed Scopes of Work, For A Fixed Duration

The Service Desk solution is based on a scope of work we’ll agree with you, taking into account your planned maintenance schedule, customer base and likely call-out rate.

We can work to service level agreements if you want us to and we make sure everything dovetails with your organisation and brand.

With the plan in place, we’ll source and engage the necessary contractors, using our extensive UK and European register, not to mention the referrals it generates.

With planned maintenance schedules we’re able to book contractors well in advance. This might be for a week or two a year – and many greatly value this repeat business.

Your clients will also approve, as they get to build a relationship, and trust, with the same engineer or engineers year on year.

Contracting Made Easy

Our contractors and clients are big fans of our cloud-based systems. These take care of all timesheet submissions, expenses and project administration.

This not only makes the administrative process quick and easy but also keeps you in control. Just log into your portal any time to view progress on any work block.

Because we hire the contractors, there are no employment, payroll or tax issues for you to consider. Zitko meets all IR35 obligations in our capacity as the employer.

Naturally your client relationship remains your own. We operate discreetly in the background, leaving you free to grow your business.

Every week we’ll bill you for the agreed work undertaken and provide a full, detailed report.

Want to find out more?

Thank you for getting in touch. We will do our best to get back to you as soon as possible.

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Testimonials

Candidate COVID-19 survey 2020

We wanted to find out how the people in the Fire and Security industry are feeling in the face of the COVID19 pandemic. So, we developed and launched our first Employee engagement survey.

Download our FREE results report today. Discover the information you need to best support your teams right now and shape your recruitment strategies for the future.

*By submitting your details, you agree to us processing your personal data in accordance with our privacy policy 

Candidate COVID-19 survey 2020

Case Studies

  • Reliance High Tech

    Reliance High Tech

    As one of the UK’s leading independent security technology integrators, Reliance High-Tech has an extensive public and private sector client base featuring National Infrastructure, Police, Government, NHS and many Blue Chip Corporations.

    Find out more
  • Northlands

    Northlands

    Our relationship with Northland Controls shows exactly how and why an exclusive managed service partnership can yield excellent results when critical talent is scarce. Here’s the story.

    Find out more
  • STANLEY Security Solutions

    STANLEY Security Solutions

    In Autumn 2020 STANLEY Security Solutions approached our contracts team with a considerable challenge: resource a group of 8 – 10 contractors to support the company’s operations in various UK regions.

    Find out more
  • Chroma Vision

    Chroma Vision

    Our relationship with CCTV specialists Chroma Vision goes back to 2004. Originally we joined their roster of agencies, working on a ‘contingency’ (no placement/no fee) basis.

    Find out more
  • Welcome Gate

    Welcome Gate

    Zitko has worked with Welcome Gate on a variety of resourcing assignments and we were appointed on a retained basis to resource a new key senior management role: Head of Operations.

    Find out more
  • STANLEY Security Solutions - Technical

    STANLEY Security Solutions - Technical

    When one of the UK’s leading Fire & Security companies needed to hire a number of hard-to-find field engineers, Zitko was their first choice partner.

    Find out more
  • Skills For Security

    Skills For Security

    Skills For Security spent six months trying to fill new instructor positions without success. Managing Director David Scott wanted a new approach and a colleague recommended Zitko.

    Find out more
  • TDS

    TDS

    Get to know how Zitko has helped TDS recruit permanent team members for several years and running the company’s field service operations across England, Scotland and Wales.

    Find out more
  • Evolution

    Evolution

    Learn more about how Zitko helped Evolution in resourcing contractors for their Swedish project.

    Find out more
  • Reliance High Tech

    Reliance High Tech

    As one of the UK’s leading independent security technology integrators, Reliance High-Tech has an extensive public and private sector client base featuring National Infrastructure, Police, Government, NHS and many Blue Chip Corporations.

    Find out more
  • Northlands

    Northlands

    Our relationship with Northland Controls shows exactly how and why an exclusive managed service partnership can yield excellent results when critical talent is scarce. Here’s the story.

    Find out more
  • STANLEY Security Solutions

    STANLEY Security Solutions

    In Autumn 2020 STANLEY Security Solutions approached our contracts team with a considerable challenge: resource a group of 8 – 10 contractors to support the company’s operations in various UK regions.

    Find out more
  • Chroma Vision

    Chroma Vision

    Our relationship with CCTV specialists Chroma Vision goes back to 2004. Originally we joined their roster of agencies, working on a ‘contingency’ (no placement/no fee) basis.

    Find out more
  • Welcome Gate

    Welcome Gate

    Zitko has worked with Welcome Gate on a variety of resourcing assignments and we were appointed on a retained basis to resource a new key senior management role: Head of Operations.

    Find out more
  • STANLEY Security Solutions - Technical

    STANLEY Security Solutions - Technical

    When one of the UK’s leading Fire & Security companies needed to hire a number of hard-to-find field engineers, Zitko was their first choice partner.

    Find out more
  • Skills For Security

    Skills For Security

    Skills For Security spent six months trying to fill new instructor positions without success. Managing Director David Scott wanted a new approach and a colleague recommended Zitko.

    Find out more
  • TDS

    TDS

    Get to know how Zitko has helped TDS recruit permanent team members for several years and running the company’s field service operations across England, Scotland and Wales.

    Find out more
  • Evolution

    Evolution

    Learn more about how Zitko helped Evolution in resourcing contractors for their Swedish project.

    Find out more

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17a Huntingdon Street,
Cambridgeshire

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01480 473 245