Works Co-ordinator

Role: Permanent
Salary: Competitive
Location: Oxford, UK
Reference: 37710

Works Co-ordinator

This National Fire and Security solutions provider is looking for a Works Coordinator to join their offices based in Oxfordshire. This is a great opportunity to work with a company who have an excellent reputation within the industry.

 

As a Works Co-ordinator you will plan and co-ordinate field engineers/subcontract activities and maximise the profit on each works contract. A Works Co-ordinator is the first line contact for customers and internal staff for all works scheduling, so you will need to always promote a high level of customer service and commercial awareness.

 

Responsibilities:

  • Taking frontline calls from Customers, being the initial point of contact and resolving the customers’ query.
  • Ensuring the Customer receives a Memorable, Outstanding, Unique, Service Experience.
  • Scheduling Works/Remedial jobs.
  • Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer/subcontract utilization and efficiencies.
  • Ensure that engineering data receive from handheld device is professional and compliant.
  • Raise subcontract orders in line with company procedures.
  • Request equipment for engineer’s van stocks when required.
  • Assist with maintaining works management database.
  • Able to work to strict deadlines and reporting.
  • The ability to understand and work to KPI / SLA’s set both internally and externally.
  • Maximise the use of engineering working hours.
  • Maximising margin on the jobs where possible.
  • Ensuring that all calls/actions are processed with maximum levels of detail.

 

Required

  • Ability to communicate fluently with customers, manufacturers & internal staff.
  • Ability to resolve customer related issues.
  • Ability to prioritise workloads to meet agreed deadlines.
  • Must excel in delivering quality customer service and exceeding the customers’ expectations every time.
  • Fully competent with service management / service-related operating systems.

 

Location

Oxfordshire

 

Package

  • Salary £25 – £27K per annum.
  • Bonus Scheme.
  • WFH after a 3-month probation period.

 

Reference

ZCL37710

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