Works Co-ordinator

Works Co-ordinator

This National Fire and Security solutions provider is looking for a Works Coordinator to join their offices based in Oxfordshire. This is a great opportunity to work with a company who have an excellent reputation within the industry.

As a Works Co-ordinator you will plan and co-ordinate field engineers/subcontract activities and maximise the profit on each works contract. A Works Co-ordinator is the first line contact for customers and internal staff for all works scheduling, so you will need to always promote a high level of customer service and commercial awareness.

Responsibilities:

• Taking frontline calls from Customers, being the initial point of contact and resolving the customers’ query.
• Ensuring the Customer receives a Memorable, Outstanding, Unique, Service Experience.
• Scheduling Works/Remedial jobs.
• Ensuring all visits are booked efficiently in accordance with company procedures, maximizing engineer/subcontract utilization and efficiencies.
• Ensure that engineering data receive from handheld device is professional and compliant.
• Raise subcontract orders in line with company procedures.
• Request equipment for engineer’s van stocks when required.
• Assist with maintaining works management database.
• Able to work to strict deadlines and reporting.
• The ability to understand and work to KPI / SLA’s set both internally and externally.
• Maximise the use of engineering working hours.
• Maximising margin on the jobs where possible.
• Ensuring that all calls/actions are processed with maximum levels of detail.

Required

• Ability to communicate fluently with customers, manufacturers & internal staff.
• Ability to resolve customer related issues.
• Ability to prioritise workloads to meet agreed deadlines.
• Must excel in delivering quality customer service and exceeding the customers’ expectations every time.
• Fully competent with service management / service-related operating systems.

Location

Oxfordshire

Package

• Salary £25 – £27K per annum.
• Bonus Scheme.
• WFH after a 3-month probation period.

Reference

ZCL37710