Customer Experience Manager

Excellent opportunity for an experienced Customer Service Leader to join a growing and progressive organisation!

Established in 1999, this Security Monitoring company provides solutions for Asset Managers, FM companies, and professional Installers/Integrators. Looking to expand their business and re-orientate their focus on customer experience, they boast a friendly and welcoming atmosphere, have strong growth plans and are committed to the development and success of their employees.

As a Customer Experience Manager, your main responsibility is to ensure that the customer is at the forefront of every interaction across the company, from account management calls to Invoice handling. Further responsibilities include complaint handling/resolution, managing a team of 4 full time and 1 part time customer experience/administration employees, attending trade shows to represent the client, internal auditing of employee/customer correspondence to ensure a high standard of customer service is upheld, key account management via teams and face to face meetings, management over social media marketing and efficient complaint resolution.

To succeed within this position, you will be a motivated and driven self starter with exceptional communication skills. Furthermore you will be familiar with leading a customer service/administration team, be confident with face to face/teams account management meetings, be familiar with using a CRM system along with being confident with computational tasks.

As the responsibilities of the position are quite diverse, it will require office attendance, working from home, client visits and possible overnight stays. A full DBS check will be required upon offer acceptance, a Limited Screening DBS check will be required prior to offer (3 years’ work experience with references).

Remuneration:

• £30,000 salary + standard additions to include a phone and laptop
• Company car can be provided and to be discussed during interview stages

If you feel you have what it takes to push the Customer Experience team forward and develop your own career with this growing company, please apply now!