LinkedIn

Global Service Manager

Role: Permanent
Salary: Competitive
Location: South East
Reference: 36485

Direct our global technical service network. Develop the profitable growth strategy for a $5m revenue operation. Work with our world-leading tech and blue-chip customers. We’re a world leading enterprise security systems integrator that supports customers including 6 of the 10 largest Silicon Valley companies. Our technology is cutting edge, our commitment to service uncompromising. And our customers have rewarded us, growing our revenues from $1m to $80m in just ten years. When it comes to technical support, we’re there any time our customers need us. Our service hubs in UK, USA, China, and Singapore provide 24/6/365 follow-the-sun support, in partnership with nearly 200 in-country local service partners. Every month, specialist in-house tech support teams handle around 800 tickets, while coordinating the delivery of over 200 planned preventative maintenance contracts. It’s a fast-moving, sophisticated operation, which you can now lead and develop, in this newly created global management role.

 

Manage a high performing global service network

  • You’ll manage all aspects of the global service business, with a particular focus on delivering the technical excellence and rapid response the customer base has come to expect.
  • With rapid growth ongoing, one of your first tasks will be to carry out a GAP analysis and needs assessment, focusing on customers, technology, processes, and people.
  • You’ll then own the creation/execution of a medium to long-term strategy that achieves the dramatic growth forecast for the business, while maintaining world class standards.
  • Operationally, you’ll support and direct an experienced team of hub managers, while acting as the senior face of Northland Controls Global Service with customers and service partners.
  • There’ll be a key role in developing relationships and business with some of the best-known enterprises on the planet. And P&L responsibility for this $5m revenue operation.
  • The role reports directly to the Board.

 

An experienced technical services manager

  • We’re looking for an experienced senior technical services manager who can provide the global perspective and strategy for what is a large, multi-country operation.
  • Key to this will be identifying synergies, developing capabilities, and driving continuous innovation and improvement, while providing strategic operations management.

 

You’ll need:

  • At least 5 years’ senior service management experience, gained supporting high end physical security systems.
  • Proven operational management, organisational development, and leadership skills.
  • A thorough knowledge of service management systems, processes and tools.
  • The commercial acumen and presence needed to work with senior level customers.
  • Ability to own and grow P&L

You might also like…

  • Software Engineer

    As a Software Engineer for this Integrated Security Solutions provider, you will work in a small team to design, develop and provide upgrades to existing software products for a...

    Role: Permanent
    Salary: £45,000/ANNUAL

    View More
  • 6 x Security Install Engineers - Brixton

    Zitko are looking for a Contractor to undertake the below role: 6 x Security Installation Engineer - Brixton Installation of CCTV (milestone) and some galvanized containment. ...

    Role: Contract
    Salary: £330/DAILY

    View More
  • Junior IT Support Technician

    Are you an IT superstar looking for an opportunity where you can learn and kick start your career? We are working exclusively on behalf of a National Security Systems Integrator...

    Role: Permanent
    Salary: £20,000/ANNUAL

    View More
  • Service Helpdesk Manager

    Service Helpdesk Manager We are working with a well-known, established and successful electronic security company who are looking to add an experienced Service Helpdesk Manager to...

    Role: Permanent
    Salary: £40,000/ANNUAL

    View More
  • Service Administrator

    This UK based company are a well-established and highly successful security integrator working at an enterprise level with blue chip clients. They are now looking for an...

    Role: Permanent
    Salary: €30,000/ANNUAL

    View More
  • Service Engineer (Scotland)

    You will be responsible for the servicing, fault finding and technical support on integrated IP CCTV, access control, intruder alarm and fire alarm systems for key...

    Role: Permanent
    Salary: £32,000/ANNUAL

    View More
  • Project Manager (Scotland)

      You will be working with a top security systems integrator who deliver large-scale, IP CCTV and access control projects to enterprise and blue-chip clients. With an increasing...

    Role: Permanent
    Salary: £45,000/ANNUAL

    View More
  • EMEA Project Manager

    Project Manager – Enterprise Security Systems Ireland – Dublin and EMEA Great development role for a PM or junior PM. Work with our newly established in-country team. Manage...

    Role: Permanent
    Salary: Competitive

    View More
  • Contract - Install Engineer - Swindon

    Zitko are looking for a Contractor to undertake the below role:  2 x Winpac Honeywell Access  Swap Out - Swindon - December Our client is looking for an engineer or maybe a team...

    Role: Contract
    Salary: £220/DAILY

    View More
  • Contract - Install Engineer - Central London

    Zitko are looking for a Contractor to undertake the below role; Security Installation Engineer - EC1V Installation of CCTV, Access and Intruder - 1st Fix due 29th Nov to 3rd Dec -...

    Role: Contract
    Salary: Competitive

    View More

Reviews

Visit Us

Visit Us

17a Huntingdon Street,
Cambridgeshire

Call Us

Call Us

01480 473 245