Service Delivery Manager

Role: Permanent
Salary: £55,000/ANNUAL
Location: Aylesbury, UK
Reference: 37700

Role purpose

Responsible for the successful management and profitable delivery of all projects and service requirements on some of our key accounts to ensure our delivery fully satisfies customer and company requirements. The role must support the client’s contracted requirement as well as our Company's vision, strategy, business plans and values and contribute to the growth of the business by building relationships and maximizing repeat business.

 

Key accountabilities

  • To develop and deliver an account plan which details a vision and key deliverables for your customer.
  • To develop and lead the customer strategy plan ensuring you take your team on the journey.
  • Manage existing and develop new client relationships to ensure an excellent client experience is maintained.
  • Ensure through effective management of the operational teams that each project is delivered to the highest standard.
  • Provide reporting internal and external.
  • Identify project and contractual risks, escalate, and develop, agree, and implement an action plan to protect the Company's position.
  • Undertake project adjudications and attend regular site visits and monthly project reviews Identify and drive opportunities for additional savings through initiatives and Continuous Improvement.
  • Work closely with the HSQE team to continuously improve the standards of health and safety across the business and carry out HSQE audits in line with Company expectations.
  • To embed best practice into the business at every opportunity.
  • To ensure full compliance with all Company HSQE standards, policies, processes, ISO accreditations and legislative requirements.

 

Skills & experience

  • A current or recent Technical or engineering background ideally within fast-paced Fire and Security environments.
  • Proven account management and team leadership experience.
  • Demonstrable client relationship skills.

 

What you will do

You will be able to bring together Sales and Installation personnel and information to be able to take responsibility for the highest-level quality delivery to our clients. This will be in the form of close communication verbally, electronically and well as face-to-face meetings and presentations so that we deliver to those client expectations and contractual terms.

To be responsible for securing fire detection and electronic security installation projects across the UK and surrounding area by developing and strengthening relationships with those clients. You will lead the cycle and company relationships as well as carrying out building surveys and system design with innovation and adaptability. For large and sophisticated projects, we can provide full support with specific divisions including Sales, Installation, Risk & Design etc

 

What we offer

If you are successful we can offer a company culture that promotes work life balance, a commitment to continued learning and development, a fantastic benefits package which includes a competitive salary, private healthcare, car allowance, pension, employee referral scheme plus 25 days’ annual leave (plus local bank holidays).  We are also an employee owned business.

Salary DOE. 

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