Service Manager

Role: Permanent
Salary: €80,000/ANNUAL
Location: D, IE
Reference: 37678

Service Manager – Dublin, Ireland

Working for a global systems integrator focused on delivering results for their customers through unparalleled service excellence. Their top priority is service in every way — service to customers, colleagues, and community. As an integrator, they work alongside a global network of partners and manufacturers to design, install, and service security, fire alarm, life safety, audio-visual, and building automation solutions for enterprise customers. Their unique and empowered culture, guided by their Values and Beliefs, helps them stay accountable to their mission, and their number one objective: to be their customers’ best service provider!

 

Who you are:

With a passion for providing first-class service to customers and colleagues, you will be a person of integrity who is committed to growth and delivering results. You're looking to join an organisation with a positive culture that you'd like to continue to grow with. 

 

Responsibilities:

  • Lead and manage a team of Engineers, whilst directing and coordinating their activities on client's premises in Ireland and across EMEA. 
  • Identify and address any potential service issues in a timely and proactive manner.
  • Set priorities and monitor progress according to established requirements.
  • Proactively introduce any process improvements around the delivery of services.
  • Train and mentor staff and evaluate employee performance.
  • Cultivate, improve, and sustain relationships with customers and ensure customer satisfaction by following-up with customers and field engineers through service completion.
  • Provide technical and functional leadership support and guidance as required. 

 

Requirements:

  • Minimum of 5 years of previous people management experience.
  • Experience in one or more of the following industries preferred: Electronic Security, fire alarm & life safety.
  • Ability to work well under pressure, multitask and prioritise workloads. 
  • Excellent verbal and written communication skills.
  • Full clean driving license.

 

What they provide:

Our client fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. They offer a variety of programs and exceptional, competitive benefits to all of their colleagues which includes a company car or allowance, 25 days annual leave, pension and other benefits.

 

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