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AS Heating Technical Specialist

Role: Permanent
Salary: Competitive
Location: Milan, Italy
Reference: 36119

 

Our client, a leading Global manufacturer of HVAC equipment, is looking to recruit an experienced professional to provide technical support for Heating Pump products throughout Italy.

You will achieving and maintain an excellent technical level of service and and on field efficiency, improving new design tools in order to support spec-in activities and promotion of the heating business.

Control the quality of service of our external service centers, of call centers, and dealers to increase customer satisfaction. 

Development and execution of technical training in order to increase the culture on our products in the subjects linked to Heating Business.

 

Responsibilities:

  • Develop strong relationships with line management and Product Managers within the key account customer base.
  • Provide information/explanation about Heating products and solutions to the sales staff or to the installers.
  • Support and train Regional Sales team in order to improve their knowledge of heating business and help them to identify heating business solutions in a specific project.
  • Identify the technical issues, and gather all the necessary information for the proper management of them.
  • Provide on a regular basis product and system technical training to ensure external partners, keeping them fully informed of the Heating products, enabling them to perform and manage customer requests at a satisfactory level.
  • Support the Marketing function with translations, explanations and other supports.

 

Requirements:

  • Bachelor / Masters Degree in Energy / Mechanical Engineering, or similar.
  • Excellent Knowledge of HVAC Systems (Direct Expansion, Hydronic & Heating Products).
  • Previous Service Centers coordination experiences.
  • Excellent command of English.
  • Good communication skills.

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