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Office Administrator

Role: Permanent
Salary: £20,000/ANNUAL
Location: Derby, UK
Reference: 36269

This fire specialist company supply quality fire extinguishers and fire safety products across the UK to trade customers and are looking for an Office Administrator to join their team. You will report directly to the company Sales Manager and will be the first point of contact for all staff and customers.

Responsibilities

  • To manage preventative (routine) and corrective (call-out) maintenance activities, including logging events, arranging appointments with customers and scheduling engineers.
  • To maintain engineer call-out rota and ensure engineer diaries are updated.
  • To process engineer dockets, ensure paperwork is accurate and complete.
  • Liaise with sub-contractors/service companies as necessary.
  • Log all staff holiday, sickness or absence and manage training activities.
  • Collect and collate monthly statistics and reports, including false alarm analysis, 4-hour log, maintenance statistics and alarm receiving centre reports.
  • To ensure accreditations are kept up to date, e.g., NSI Systems, Constructionline, CHAS, NSI Fire etc.
  • To monitor and order company stationery and filing supplies.
  • To manage customer master files to ensure accurate record-keeping, including database updates.
  • To carry out meeting administration, compiling agendas, taking minutes and recording action.

Required

  • Excellent organisational skills and the ability to manage priorities and time efficiently.
  • Effective communication skills, both written and verbal, with a good telephone manner.
  • Ability to manage customer relationships professionally and courteously.
  • Desire to deliver exceptional customer service.
  • Good computer skills, e.g., emails and calendars, writing documents, using spreadsheets etc.
  • A working knowledge of office administration activities relating to the fire and security industry would be an advantage, but not essential.

Package

£18,000 - £20,000

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