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Service Coordinator

Role: Permanent
Salary: Competitive
Location: Letchworth Garden City, UK
Reference: 36460

This global enterprise, based in Hertfordshire, are now looking for an experienced Service Coordinator to work within the service team to support existing and upcoming integrated Access Control and IP CCTV maintenance requests.

The Role:

  • First line for service – receiving calls from clients through email or internal system
  • Arranging an engineer’s visit to site with challenging service level agreements (SLAs)
  • Accurately recording and logging information with clients and LSPs for each service ticket
  • Proactively managing service tickets through from start to completion
  • Ensure all relevant parties are kept fully up to date on the status of requests
  • Weekly client calls, presenting to them and providing status and resolving problems ahead of time

Requirements:

  • Knowledge of security industry desirable but not essential
  • Must have excellent organisational skills and be able to communicate at all levels
  • Must be able to work in a fast-paced role
  • Confidently present to clients as required
  • Must be willing to cover some Bank Holidays

 Package:

Competitive salary + benefits

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