Small works Administrator

Are you an experienced Administrator with superb organisational skills and the ability to schedule engineers?

If you’re someone who enjoys a busy environment, with exceptional communication skills and able to work to tight deadlines, this could be the job opportunity you’ve been looking for.

This National Fire and Security solutions provider have an excellent reputation in the industry and ZITKO are very pleased to be working with them to secure them additional resource for their team.  They are seeking a small works administrator to join their team based in Diseworth, Derbyshire.

You will be accountable for the planning and scheduling of works for a team of field engineers, undertaking all related activities required to ensure works are completed in line with business expectations.

The position requires the candidate to be able to operate in a fast-paced environment, who can work to strict timelines and can adapt to meet the needs of the customer, which often vary dependant on the contract.

Responsibilities

• To undertake the planning and scheduling of all small works projects to allocated engineers.
• To administrate all resultant works following the work being done.
• Managing a team of field engineers to ensure their daily diary bookings are in line with the business targets set both in terms of monetary value and productive hours on site per engineer, per day.
• Delivery of exceptional customer service, in line with customer Service Level Agreements and expectations.
• Raise subcontract orders requests as necessary for the works being scheduled in line with company procedures.
• Effective planning and scheduling of engineer’s diaries and resulting daily revenue targets set by the business.
• Maintaining a commercial focus to maximise engineer productivity and minimise non chargeable downtime.

Required

• Ability to communicate fluently with customers, manufacturers & internal staff.
• Ability to resolve customer related issues.
• Ability to work as a positive team member.
• Ability to prioritise workloads to meet agreed deadlines.
• Experienced with using service management systems / service-related operating systems,
• A strong experience with Microsoft Office, with a minimum level of beginner to intermediate for Microsoft Excel.

Package:

• £24,000.00 - £27,000.00
• Working Hours - Monday – Friday 8.30am – 5.00pm – half hour lunch
• Holiday – 23 days per annum, plus bank holidays
• Location: Diseworth, Derbyshire

Reference: ZCL 37294