Technical Manager (Gate Automation)

Role: Permanent
Salary: £40,000/ANNUAL
Location: Hertfordshire
Reference: 36856

An exciting new vacancy has arisen for a Technical Manager to join a small, friendly company based in Hertfordshire looking to increase their Gate Automation Technical team.

Role

The successful applicant will be part of a small but busy team providing predominantly technical support and advice on the products along with customer service and sales support to our customers. Reporting directly to the Head of Gate Automation, the job is a varied role and requires the successful candidate to be versatile and motivated, with a can-do attitude.

Responsibilities

  • Providing technical support, both over the telephone and by attending site, providing technical advice to customers, resolving installation issues and specifying additional equipment as appropriate
  • Testing equipment returned and reported faulty, liaising with customers to identify faults and passing the results of tests through to the administration team
  • Providing technical training to customers in the dedicated showroom
  • Supporting the Head of Gate Automation in providing an excellent standard of service to customers by handling of telephone and email enquiries, liaising with customers and providing technical sales advice on products and pricing, specifying and preparing quotations and processing any resulting sales orders
  • Liaising with suppliers identifying goods to be ordered, negotiating prices as necessary
  • Updating our Sage 200 CRM database regarding all sales, quotation or purchase related information
  • Identifying potential sales opportunities and highlighting these to the Head of Gate Automation as appropriate.
  • Supporting the promotion of our business in line with the marketing calendar, providing technical information and data for use on the various marketing channels

Required

  • Strong technical/engineering experience is essential (may suit an existing engineer/technical resource looking for an office-based role)
  • Ability to provide training on gate automation installations
  • Ability to decipher customer requirements, providing technical solutions to issues presented
  • Good knowledge and competency of Microsoft Products including Outlook, Word, and Excel
  • Previous experience of a CRM system advantageous
  • Well organised, able to prioritise work and ability to work unsupervised and under pressure

 

Package

£35,000 - £40,000

 

Location

Hertfordshire

 

 

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