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Technical Support Engineer

Role: Permanent
Salary: £40,000/ANNUAL
Location: Biggleswade
Reference: 35340

We have a vacancy for a Networking / Technical Support Engineer to assist with pre and post sales in both design and technical queries. This is a great opportunity to join a unique UK manufacturer who are a leading, global provider of various communication transmission solutions. 

Your Job Role Summary:

  • Pre and post-sales support to the sales team.
  • Systems design and high and low-level network design.
  • Working closely with security systems integrators on small and large complex projects.
  • Confidence in customer interfacing and excellent technical knowledge, particularly of ethernet and IP transmission (including ethernet switches, multi-purpose ethernet switch series, POE injectors, IP extenders, video encoders and media converters) is required.
  • Excellent knowledge of Cisco and Juniper very beneficial.

Your Responsibilities:

  • Put together detailed project designs within tight deadlines.
  • Generate technical drawings in Visio to illustrate project designs.
  • Liaise with external customers to ensure that the proposed solutions meet required specifications and determine appropriate system design.
  • Onsite installation and commissioning support.
  • Undertake product testing, customer problem investigations / special engineering configurations.
  • Post-sales technical product support.

Skills Required:

  • You should have a minimum of an ONC in electronic/engineering and some experience of post-sales technical product support. Alternatively, 2 - 3 years experience in an engineering related role.
  • If you have Juniper and/or Cisco Certification, this would be highly desirable; there will be a requirement to obtain, develop and maintain Juniper Certification.
  • Familiarity with standard ethernet protocols is required, e.g. OSI 7 layer model; ring healing protocols for redundant network ring topologies; VLANs; PoE; IGMP; SNMP etc.
  • Practical experience with networking products is expected, to include layer 2 media converters and switches and layer 3 switches and routers.
  • Operational knowledge of physical security products, to include analogue and IP CCTV, access control and intrusion panels and their integration and interfacing with networks would be a distinct advantage.
  • You should be PC literate with experience of AutoCAD, Visio, MS Word & Excel etc.
  • Good interpersonal and communication skills

Package includes death in service, pension, laptop, mobile phone, some remote working available.

Location

Biggleswade, Bedford

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