Terri Lalonde

After a long career as a Recruiter and Billing Manager, I made the move to Operations. I now manage a great team to look after the back office side of the business so that the Consultants can do what they do best – recruit! I manage all our key supplier relationships, compliance and risk, equipment and facilities and look to save as much money on cost as possible whilst ensuring we run efficiently and productively. I also oversee Human Resources and Training for Zitko, constantly looking to improve performance and review new creative technologies that can help advance the business.

What’s your elevator pitch?

Through my years of recruitment experience, I’ve mastered the art of streamlining our recruitment processes, enhancing the candidate experience and implemented HR systems that drive efficiency and scalability. My approach combines data-driven insights with a deep understanding of the sector.

What do you do every day?

No two days are the same as Operations is extremely diverse. I can be arranging the onboarding and induction for a new hire, and then involved in a demo for some new technology before hopping a plane to visit one of our other offices. Zitko is an extremely fast-moving business so I am certainly kept on my toes. I am fully supported by a fantastic Operations team who help make my days a lot easier.

Who are you interested in talking to?

Anyone who can help us with our growth strategy.

What do you like to do for fun?

I love good food, great wine and fantastic company. I enjoy the theatre and going to the cinema but also going on hikes in our beautiful countryside.