Are you great at organising? Do you love planning, projects and working with positive, friendly people?
Have you got a background in customer service, care, retail or administration?
You'll be a part of team ensuring that customers security systems are maintained and supported to the highest possible standards. You'll be joining a close knit team who are just as good at customer service as they are having a great time at work.
Benefits
Skills/Experience Required
Proven work experience as an Administrator or similar role, ideally within an Engineering environment.
Scheduling experience would be ideal.
Very strong organisational skills, including multitasking, time, and diary management.
The candidate must have the ability to work on their own, as well as with the wider team.
IT literacy, particularly MS Office and CRM systems.
Responsibilities:
Customer Calls - Reacting to client ‘call out’ requests. Log these onto the Service Administration software package (Alarm Master), ensure these calls are closed off accurately & efficiently with all relevant dates and times correctly received from engineers and recorded. Action any remedial or follow up visits and deal with any equipment requirements. Make sure that clients have copies of the service reports.
Client Reports - Monthly Alarm master client reports, tasks include exporting the callout data from alarm master to create corrective call lists per month and applying this data from pivot tables creating line and bar charts using pivotable tools in excel and adding these charts to Power Point.
Contract List - Engineers to have the latest contract list. 4-hour response clients to be clearly indicated with CS numbers where there is a Policed response active
PPM List
Scheduled PPM visits for at least six months ahead at any time and have these distributed to the regional teams. Please note PPMs are generally coordinated by one admin team member, however in her absence you may be called upon to provide support.
NACOSS /Regulations - Monthly reports to be printed, saved, and actioned. IDS systems false alarm rate report, response to Policed alarm systems, PPM reports. Keep abreast of the latest regulations.
Other Reports - Weekly report of invoicing status, number of calls attended, Invoicing.
Chargeable Calls - Check all these types of call outs are being invoiced and chased where applicable.
Invoicing - Maintain a real time list of the current invoicing, including credits issued. Invoice or Pro-Forma at least one month ahead of any renewals. Monitor incoming payments and react accordingly. Please note invoicing is generally carried out by one service administrator, however we would expect that you can conduct this task as a supporting role should we require it at any time.
Contract renewals
Reported from the database, sent out well in advance and chased nearer the renewal date. Perform checks to ensure that the database is accurate whilst resolving and actioning renewals.
New Projects
Add new installations and clients to the database. Confirm contract type provided. Offer contract if not sold originally. Arrange visits where required to survey new sites with installation teams if appropriate.
Vehicle Stock - List standard recommended stock to be held at any time. Chase returns for repair or replacement from engineers. Provide mechanism to engineers to add or reduce their stock holding depending upon their client base, area, or historical usage. Keep spare vehicles adequately stocked.
Planning – Attend weekly calls to interface with installation teams.
Training - Booking and coordination of any engineer training requirements ensuring any training certificates/records are recorded and saved in the correct location.
Call Out Rota - Maintain the call out rota with effective cover for each area, together with an escalation process including other team members, more senior engineers, and the technical team. Resolve and agree the Christmas rota by end of October latest. Ensure that other holiday periods are covered adequately.
Quotes - From either reactive calls or PPM visits, or from client requests, follow up to provide quotes or facilitate that quotes are sent out for remedial works, recommendations, or requests. Generally small quotes for service orientated works via the service team. Larger or installation works via the Sales or Project teams. Log these quotes centrally to enable real time reporting and visibility of status.
Data Protection - Comply with all company GDPR and ISO27001 procedures and obligations and ensure that those reporting to you do the same.
Job ID
Account Manager - Hertfordshire Are you working in a sales/account management position already in the security industry but looking for a new challenge? Maybe you’re an...
Role: Permanent
Salary: £45,000/ANNUAL
Fire and Security Engineer - Ipswich and surrounding area Knowledge of various manufacturers equipment across fire or security. Can be fire bias with security experience or...
Role: Permanent
Salary: £35,000/ANNUAL
Multi-Skilled Security Service and Reactive Engineer Job Type: Perm Salary: c. £40k DOE Travel: Field based role covering London and Home Counties - door...
Role: Permanent
Salary: £40,000/ANNUAL
Security Service Engineer Salary: c. £40k DOE + travel pay + overtime Location: Ipswich and East Anglia Job Type: Perm I have an opportunity for a...
Role: Permanent
Salary: £38,000/ANNUAL
Fire and Security Junior Engineer Role Northampton and Surrounding Area Salary: c. £32k DOE My client is seeking a junior experienced Security/Fire Engineer to help with the...
Role: Permanent
Salary: £28,000/ANNUAL
Lead System/Network Engineer – Milpitas We are working with a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China...
Role: Permanent
Salary: Competitive
Design Engineer – Letchworth, Herts We are working with a large and well-respected security integrator who specialise in providing high-tech CCTV and Access Control solutions...
Role: Permanent
Salary: £32,000/ANNUAL
Estimator – Data/TV & Security Leeds area Opportunity to work for a growing business within the Data & Security Systems industry, A company that...
Role: Permanent
Salary: £40,000/ANNUAL
Fire, Service & Maintenance Engineer – Gloucestershire, Worcester, Swindon, Oxford. Zitko is delighted to be partnering with this independently owned National Life Safety...
Role: Permanent
Salary: £34,280/ANNUAL
Zitko are looking for a Contractor to undertake the below role; Service Manager (Maternity Contract) - June 2024 - 18 month contract Location: Romford Salary: £40-50k Our...
Role: Contract
Salary: Competitive