Embedded - Application Engineer

Application Engineer – Security Systems📍 Primary Location: Rochester, NY | Also considering: Reston, VA & Austin, TX🕒 Full-Time | Up to 20% regional travel required

We’re looking for a skilled Application Engineer to support access control, CCTV, and associated security technologies across regional deployments. This role involves technical support, system maintenance, and ensuring smooth transitions from installation to live monitoring for various integrated security solutions, including alarm centers, biometrics, and key management.

What You'll Do

• Support, commission, and maintain access control and CCTV systems

• Assist with local alarm centers, biometric devices, and key management tools

• Perform remote system checks, troubleshoot tickets, and document support activities

• Provide occasional after-hours support

About You

• 5+ years’ experience in a similar security systems role

• Strong knowledge of Lenel (certification preferred), Milestone CCTV, HID SAFE, Keywatcher, Traka, Alcatraz AI

• Confident with Windows OS, Microsoft Office, and basic networking

• Proactive, self-motivated, and able to manage technical tasks independently

• Excellent communication and customer service skills

Preferred

• Certifications in Lenel, Milestone, or similar systems

• Experience with biometrics and key management solutions

• Security industry certifications (e.g., CPP, ASIS)

Why Join Us?

Work in a fast-paced, mission-driven environment alongside exceptional teammates who take pride in solving challenges, delivering top-tier results, and having fun doing it.