Embedded - Service Desk Analyst

System Analyst – Physical Security SystemsLocation: Rochester, NY (also considering Reston, VA or Austin, TX)

We're seeking a skilled System Analyst to provide outstanding service desk support for physical security systems. This role manages technical issues, coordinates ticket resolution, and supports access control, CCTV, and related security technologies.

Key Responsibilities

• Triage and resolve service tickets

• Troubleshoot and support access control, CCTV, and other security systems

• Maintain documentation and manage service inventory

• Coordinate engineering support and reporting

Ideal Candidate

• 5+ years in service desk or tech support, preferably in the security industry

• Strong troubleshooting and communication skills

• Familiar with Windows OS, Microsoft Office, and basic IT networking

• Experience with systems like Lenel or Milestone is a plus

• Certifications in physical security technologies are desirable

Why Apply?

• Work in a dynamic, supportive environment

• Collaborate with a passionate and fun team

• Opportunity for growth and continued learning

Travel: Occasional travel may be requiredWork Authorization: Must be authorized to work in the U.S.